Terms and Conditions


1. Owner

SPOKE, s.r.o.
28. rijna 377/19
30100 Pilsen
Czech Republic

CIN: 29112257
VAT: CZ29112257

2. Return & exchange

We will exchange or issue a refund on unworn, unused, and unwashed products within 14 days of the date of purchase. Please send the product back (unworn, unused, unwashed) within 14 days for a credit or exchange.

Refunds will be issued in the original form of payment. For further information please contact us sales@spoke-store.com. Please see warranty information regarding product that has been used.

3. Postage & Delivery

  • When item is being delivered it is necessary to check the package – if it is damaged, you have to write it down into the delivery list. Then you can accept the package with full return right.
  • Please check your package contents, the deliveryman is not waiting for you to do it. You can claim any break-down in 3 days within the delivery.
     
Country Order up to 249€ Order 250-499€ Order 500-999€ Over 1000€ Delivery (days)
Austria 12,95€ 4,95€ FREE FREE 1-2
Belgium 18,95€ 10,95€ 5,95€ FREE 2-3
Bulgaria 18,95€ 10,95€ 5,95€ FREE 3-4
Cyprius 30,95€ 22,95€ 17,95€ 7,95€ 5-7
Denmark 18,95€ 10,95€ 5,95€ FREE 2-3
Estonia 18,95€ 10,95€ 5,95€ FREE 4-5
Finland 30,95€ 22,95€ 17,95€ 7,95€ 4-7
France 18,95€ 10,95€ 5,95€ FREE 2-3
Germany 12,95€ 4,95€ FREE FREE 1-2
Greece 30,95€ 22,95€ 17,95€ 7,95€ 3-6
Hungary 14,95€ 6,95€ 1,95€ FREE 1-2
Ireland 18,95€ 10,95€ 5,95€ FREE 4-5
Italy 18,95€ 10,95€ 5,95€ FREE 3-4
Latvia 18,95€ 10,95€ 5,95€ FREE 3-4
Lithuania 18,95€ 10,95€ 5,95€ FREE 4-5
Luxembourg 18,95€ 10,95€ 5,95€ FREE 2-3
Malta 30,95€ 22,95€ 17,95€ 7,95€ 5-7
Netherlands 18,95€ 10,95€ 5,95€ FREE 2-3
Norway 30,95€ 22,95€ 17,95€ 7,95€ 4-7
Poland 14,95€ 6,95€ 1,95€ FREE 2-3
Portugal 30,95€ 22,95€ 17,95€ 7,95€ 4-7
Romania 18,95€ 10,95€ 5,95€ FREE 3-4
Slovenia 18,95€ 10,95€ 5,95€ FREE 3-4
Spain 18,95€ 10,95€ 5,95€ FREE 4-7
Sweden 30,95€ 22,95€ 17,95€ 7,95€ 3-5
Switzerland - - - - -
United Kingdom 18,95€ 10,95€ 5,95€ FREE 3-4



This pricelist is valid for package up to 10kg. For heavier packages (especially bikes) is pricelist here.


4. Payment

a) SEPA bank transfer:

  • Single Euro Payments Area
    IBAN: CZ16 2010 0000 0025 0027 0831
    BIC (SWIFT): FIOBCZPPXXX
    Bank address: Fio banka, a.s., V Celnici 1028/10, Praha 1, CZ

b) direct debit payment:

  • PayPal - You will receive an email with a link to PayPal site after our system checks availability of the product you have requested. After login in and finishing the purchase you will receive another email with billing information.
  • Credit Card - You can use your embossed credit card through PayPal website. During the ordering process you must choose PayPal payment. After that you will receive an email with a link to PayPal site after our system checks availability of the product you have requested. Please fill in the payment information (Name, adress, card number, price …) and confirm. After finishing the purchase you will receive another email with billing information.

    This payment is charged by 4% of total price.

We ship our products only after we receive the requested sum of money. Please pay only after you receive email with billing information.

5. Warranty

Every product that SPOKE-STORE.com sells is covered by a two-year warranty from the date of purchase. The warranty covers defect of workmanship and materials, but DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If you suspect a defect in workmanship or materials of a product, you may send the product to us for a warranty evaluation at any time within the first two years of ownership. For warranty evaluation, your product should be sent pre-paid and insured to SPOKE at:

SPOKE, s.r.o.
Lidicka 903
330 11 Tremosna
Czech Republic

 

6. Security & privacy

We collect the following information from you when you place an order and save your information with us:

Name
Address (billing & shipping)
E-mail Address
Phone Number
Credit Card Number

Your data will not be provided to any third party, at the same time we are not responsible in case that someone hacks our server and steal the data from us.

7. Pricing

Prices include VAT (Value Added Tax) at the standard CZ rate of 20%. VAT does not apply to orders that are to be shipped outside the E.U. or to Tax Free areas. These areas will be priced and billed with VAT deducted.

8. Copyright

All right reserved.Any use or copy of any part of foxriders.eu (such as photos, product pictures, design, HTML code ..) is allowed only with approval of author.

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